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Arganour

At Arganour we believe in the effectiveness of natural cosmetics. That is why all our cosmetics are formulated with ingredients of natural origin with proven efficacy. In fact, many of the natural active ingredients used in the formulation of our cosmetics are more effective than the conventional active ingredients most commonly used in the market.

Natural cosmetics are a guarantee of a clean and pollutant-free planet. The ingredients used and the production process are obtained in a way that respects the environment.

Take your pick! But if you are looking to reduce your environmental impact and protect the environment, natural cosmetics are your best ally.

Yes, all Arganour products are made with 100% natural ingredients. If you have any doubts, you can always read the label of our products or the list of ingredients on the website.

The ingredients of the cosmetics must be placed in descending order according to their % in the formula; that is to say, those with a higher percentage must appear at the beginning of the INCI.

Arganour is a certified cosmetic brand. All our products are certified as natural or organic by Ecocert. If you want to know the certificates of a product, you just have to check its label or data sheet on the web.

In this post you can read more information about the cosmetic certificates.

No. At Arganour we are committed to cruelty-free cosmetics. This means that none of our cosmetic products and ingredients have been tested on animals and, to guarantee it, all of them have the cruelty-free certificate by CAAE.

Yes, Arganour is a vegan cosmetics brand. All our cosmetics are vegan and are suitable for vegans as they are not formulated with active ingredients of animal origin. In addition, they have the vegan certificate issued by CAAE.

Most cosmetics are applied on the skin, so there is no high risk for people with celiac disease. In products that can be accidentally ingested, such as lip oil, it is important that they are gluten free. Therefore, our Lip Oil is gluten free.

However, before using any of our products, we recommend that you apply a small amount to the inside of your wrist to see if there is any reaction.

Each cosmetic product has a different expiration date as it will depend on its formula, conservation and exposure to external agents.

All cosmetics with an expiration date of less than two and a half years must indicate their expiration date, which is represented by an hourglass.

If the expiration date is greater than two and a half years, cosmetics are required to include the PAO symbol on the label.

The PAO is a symbol in the shape of an open cream jar indicating how long the cosmetic can remain in optimal conditions once it has been opened. It is usually 6M or 12 M.

All our cosmetics have a shelf life of more than two and a half years, so their expiration date is not indicated, but their PAO is.

The length of time a cream or lotion can be open depends on its ODP. Check its label and look at its PAO number. If it says 6M, it means that the cream or serum can be open for 6 months.

Of course. All our skin and hair care cosmetics can also be used by men. However, at Arganour, we have developed a range ofmen's cosmeticswith specific products for beard and skin care, as well as shaving products.

Most of our products are suitable for pregnant women. However, there are some that, due to their formulation or purity, we do not recommend to use.

If you want to know if a product is suitable during pregnancy or breastfeeding, you can check it on the web. Go to the instructions for use of the product and there, we will tell you if it is suitable or not.

Cosmetics not suitable for use during pregnancy and lactation: Firmness anti-cellulite reducing gel, Eye contour elixir, essential oils y BHA facial peeling.

That's right. In Arganour we always bet on non-comedogenic formulas to avoid clogging pores and prevent the appearance of possible imperfections such as pimples, acne and blackheads.

If you have oily or acne-prone skin, you can use our non-comedogenic cosmetics with the exception of some of our natural oils such as coconut oil or avocado oil.

Oily skin is characterized by excess sebum, shine and enlarged pores. If you have oily skin, we recommend choosing sebum-regulating and mattifying cosmetics. Without forgetting hydration. At Arganour we have a wide range of products for thefacial caresuitable for oily skin such as thecream facial moisturizeror theBHA peelingpeeling, among others.

The way cosmetics are stored plays a fundamental role in the quality of the product and its shelf life.

We recommend storing cosmetics in dry places, away from humidity, direct sunlight and sudden changes in temperature.

For better preservation, most of the packaging of our products is amber colored. In this way, we prevent the sun's rays from penetrating and degrading the formula.

The appearance or smell of a product may vary from batch to batch. This is because they are made with ingredients of natural origin and there may be variations from one harvest to another. However, this only has an impact on a visual level as their efficacy remains the same.

Currently we do not have physical stores. You can find our products in large perfumeries such as Druni, Arenal or Primor.

If you want to sell Arganour products in your store, just fill out the form below.Retail sales. In this form we ask you for some information such as your website, your address and a document proving that you are a company, such as a VAT certificate. We will verify that you are a company in order to offer you special conditions for you to place your order through our website.

No. None of our cosmetics contain any endocrine disrupting substances. Endocrine disruptors are external substances that can alter the endocrine system and pose a health risk.

At Arganour we are committed to safety when formulating each of our products to avoid any harmful effects on the hormonal system.

Skincare

A well-structured skincare routine composed of specific products for your skin type is essential if you want to have healthy and beautiful skin.

A facial care routine is divided into two: day routine and night routine.

The day routine focuses on hydration and protection. The cosmetics that you cannot miss when you wake up are: facial cleanser, facial toner, eye contour, facial serum, facial moisturizer and sunscreen.

In the night routine, facial cleansing and more intensive cosmetics are the protagonists. The skincare order you should follow before going to bed is: double facial cleansing, facial tonic, eye contour, facial serum or peeling and moisturizing cream.

Natural cosmetics are a guarantee of a clean and pollutant-free planet. The ingredients used and the production process are obtained in an environmentally friendly way.

Mature skin is characterized by loss of elasticity and firmness, wrinkles and blemishes. In these cases, products with moisturizing, antioxidant and anti-aging properties should be chosen.

We recommend: facial moisturizing day cream, Balance facial serum, serum with vitamin C Purity, AHA facial peel, prickly pear seed oil y eye contour ElixirYou can also use our Anti-Aging Routine.

Oily skin should choose cosmetics formulated with sebum-regulating and mattifying active ingredients to help control sebum production and excess shine. In addition, opt for non-comedogenic products to avoid clogged pores.

If you have oily skin, we recommend:double facial cleansingwith cleansing oil and gel,vitamin C serum Purity,facial moisturizing cream for combination and oily skin,retinol-like facial serumyBHA facial peeling. Otherwise, you can also use theGoodbye Pimples Packcomposed of specific products for oily skin.

If you have acne-prone skin, it is important to choose products that help unclog pores and prevent the appearance of blackheads. For example: double cleansing with cleansing oil and face gel, Balance serum, BHA peeling y Equilibrium anti-acne cream.

If you are looking for a pack of products, we recommend the pack Goodbye Pimples Routine.

Dry skin needs extra hydration to improve skin elasticity. Cosmetics with hydrating, moisturizing and nourishing properties are your best ally.

Hyaluronic acid is one of the most commonly used active ingredients in products for dry skin.

If you have dry or very dry skin, we recommend: serum with hyaluronic acid, facial day cream, facial night cream, vitamin C serum, eye contour, facial cleansing gel, micellar water y oily serum for dry skin.

You can also enjoy the pack Dry Skin Facial Routine that we have designed with specific products for this type of skin.

The barrier function is the outermost layer of the skin and is obviously confronted daily with thousands of external agents. It is therefore very important to provide it with the right care.

Centella asiatica, hyaluronic acid or ceramides are the main active ingredients that help restore and strengthen the skin barrier. If you want to repair the barrier function, we recommend: facial moisturizing day cream y hyaluronic acid serum.

Orders

If you are not satisfied with your order, you can return it within 14 working days of receipt.

Products must be returned in their original packaging, in perfect condition and unopened.

If the products are damaged due to misuse, we do not refund. In case the products have been purchased on another website or physical store, you must claim the return of the product to the corresponding site.

To know the full conditions for returnsclick here.

Don't worry. Contact us via WhatsApp or mail (hello@arganour.com) indicating your order number, telling us the problem and sending us photos of the damaged or wrong products.

The customer service team will help you find a solution.

To cancel an order you must contact us as soon as possible by phone (952 75 05 53), WhatsApp or mail (hello@arganour.com). In case the order has already left our warehouse, it will be impossible to cancel it.

The number of samples per order will depend on the amount and availability of samples.

We are sorry, but you cannot choose the samples you will receive in the package. They depend on the stock and promotions in force at the time.

If you need an invoice for your order, please write an email to hello@arganour.com indicating your order number or the name under which the order was placed. In addition, we will need some information such as VAT number, fiscal name and address.

If you do not know how to complete an order online, do not worry because our customer service team will help you without problems. Call our phone number 952 75 05 53 and they will help you.

In case you want to pay by card, you will have to provide us with the data, but do not worry because it is a 100% secure payment and the data is not stored.

Shipping

When placing your order, you can select the standard or express shipping method or select a pick-up point.

In the standard and express shipping, you must indicate the address where you want to receive the package.

In case you select a service point, at the end of the purchase you have to choose a Post Office or Citypaq on the map that will be shown to you. If the chosen service point is not available, the carrier will drop off the package at the office closest to the one indicated.

We ship to all the peninsula and Balearic Islands. Currently we do not ship to Ceuta and Melilla.

If you are from the Canary Islands, please send an email to hello@arganour.com to see the conditions.

Yes, we ship within Europe: Finland, Norway, Sweden, Germany, Belgium, Italy, Greece, France, Luxembourg, Poland, Austria, Portugal and the Netherlands.

Orders to be delivered in mainland Spain take between 1-3 working days, while international shipments take a little longer. If you need to receive your package as soon as possible, we recommend choosing express shipping with a delivery time between 1-2 business days.

Important: delivery time may vary during holidays and commercial campaigns (Christmas, Black Friday and Sales).

To check the status of your order, you must enter the tracking number or locator on the website of the shipping company Correos.

If you have not received the tracking number, please contact our customer service department so that they can provide it to you.

Standard shipping costs in mainland Spain are free on orders over 15€, if not exceeded, the cost will be 3.50€.

Shipping costs to the Balearic Islands and Portugal are 3.50€ on orders under 50€. From that amount, the shipping cost is free.

Shipping to Finland, Norway and Sweden costs 15€.

Shipping to Germany, Belgium, France, Italy, Netherlands, Austria, Luxembourg, Poland and Greece is free for orders over 75€. For orders below this amount, the cost is 8.50€.

If you have not received your order, make sure you have written the delivery address correctly and check if you have received an email, SMS or call from the delivery company.

If everything is OK, please contact us by email, phone or WhatsApp, indicating your order number in order to find a quick solution.

If you have made a mistake with your data, please contact our customer service department as soon as possible. By e-mail hello@arganour.com, WhatsApp or telephone (952 75 05 53).

If the order has already left the warehouse, it will be impossible to modify the data.

You have 10 calendar days to pick up your order once you have been notified that it is available at the delivery point. In the event that it is not picked up and the carrier sends it back, additional charges may be made for reshipping the order.

If you were absent at the time of delivery, do not worry because the carrier has two delivery attempts. If after the second attempt, it is not possible to deliver your order, the package will be returned to our offices.

It is possible that the carrier will try to contact you by phone call, SMS or mail. It will depend on their workload and the carrier's policies.

If you were absent at the time of delivery, do not worry because the carrier has two delivery attempts. If after the second attempt, it is not possible to deliver your order, the package will be returned to our offices.

It is possible that the carrier will try to contact you by phone call, SMS or mail. It will depend on their workload and the carrier's policies.

Payments

We offer you different payment methods: credit card, Bizum, PayPal, cash on delivery or installments with Sequra.

If you want to pay by credit card, you can do it with Visa, Master Card, American Express, Apple Pay or Google Pay. You will be asked to enter your card details to finalize the purchase.

If you want to pay for your order in installments, you can do so by selecting the Sequra option. You will have to indicate the installments in which you want to pay for your order and you will automatically be charged each month.

You can also pay for your order using Bizum. To do this, you must make sure you have activated this option in your bank and have the "Bizum keys" to manage the payment.

Ordering through Arganour's website is 100% secure and reliable because at Arganour we ensure the security of your information. In many cases your bank may ask for authentication to verify the purchase.

Yes, when placing your order you have the option to select the cash on delivery payment method, and you will pay for your order at the time of delivery. This payment option has an additional cost of 3.50€ that will be added at the end of the order.

If you choose this payment method, our customer service team will call you to confirm the data and will ask you to have the exact money to give it to the carrier. In case of refusing the order, we will block your customer account.

The refund of the amount of your order will be made within 7 working days, after receiving the package in our offices. We will verify that everything is OK and, after that, we will proceed to reimburse the corresponding amount. You will receive the refund in 3-5 days, depending on your bank.

If you do not receive the amount, please contact your bank to check that everything is OK.

Newsletter

All you have to do is go to the bottom of our website and enter your email address. From then on, you will receive all our news, discounts and beauty tips.

Send us an email to hello@arganour.com indicating that you want to unsubscribe from the newsletter and the email address you used to subscribe so we can manage it.

When you subscribe to the newsletter, you will receive an email with a discount coupon that you have to enter manually if you want to take advantage of it.

When you complete your order, you have to write the discount code in the "Discount code" section and click on the Apply button. Important: Check if the letters of the discount code are lowercase or uppercase.

We remind you that the discount coupons are not cumulative, so you can only enter one.

The refund of the amount of your order will be made within 7 working days, after receiving the package in our offices. We will verify that everything is OK and, after that, we will proceed to reimburse the corresponding amount. You will receive the refund in 3-5 days, depending on your bank.

If you do not receive the amount, please contact your bank to check that everything is OK.

Account

Registering on the Arganour website is very easy. If you are registering from a computer, just click on the user icon and click on register. If you are registering from a cell phone, scroll down the menu, click on account and then on register.

You will be asked to complete a series of data. Once you have registered, you will receive an email welcoming you.

If you have forgotten your password to log in to the Arganour website, click on the Forgot your password? button. You will receive an e-mail to reset your password.

If you have not received any e-mail to recover your password, please contact us, we will help you to recover it!

Important: check very well all your e-mail folders to verify that you have not received any e-mail.

If you want to enjoy a discount coupon, you just have to enter it manually in the "Discount code" section of your shopping cart and then click the Validate button.

Check the cart to verify that it has been applied correctly.

If you are accessing via mobile, it may take you a little longer to see the discount code section. Don't worry, you can click here and the option to add your coupon will be displayed.

Most discount coupons are not cumulative so make sure you have not added one previously. Also, check that it is spelled correctly with its upper and lower case, and that it is active. Many of our coupons have an expiration date, so after that date they will no longer work.

When you have collected enough points, log in to the rewards button. There you will be able to see all the points you have accumulated and how to redeem them. For every 1€ you spend on your order, you will receive 5 points.

In order to accumulate points it is important to be registered on the website.